Communicating food and drink changes and seeking feedback from staff and customers

Health services Workplaces & Tertiary education Sport & recreation
Pen ticking boxes on a checklist

Throughout the Healthy Choices implementation process, it is important to remember that there can be different ways to involve, engage and inform key stakeholders. The following steps may assist in achieving timely and effective reach:

Create an opportunity for staff and stakeholders to provide input and feedback

This may include all-staff surveys, localised focus groups or area meetings. Pre-empt any questions or concerns you may receive from staff or the broader community and aim to respond and/or action any feedback received.


Surveying your staff, customers, or visitors can give you insight into their needs and provide helpful direction on where you can make successful changes.

You can download our pre-implementation survey template and survey data analysis spreadsheet (created with the help of Deakin University) to assist you in capturing these insights.

Conducting a survey after you have implemented changes can be a great way to receive feedback on the changes you have made and to measure your success. You can download our post-implementation survey template and survey data analysis spreadsheet to assist you.

Customer survey pre implementation


Customer survey post implementation


Communicate and seek feedback to proposed changes

to retail, vending and catering suppliers. Collaboration is key here, as often these areas are where most of the changes take place! You may wish to offer a suite of potential changes so that the provider can choose an option which they deem as most achievable for them.

Having a communication strategy

to streamline the key messages can be helpful in ensuring you have reach and to keep your organisation (staff, suppliers and visitors) regularly updated on the changes. This could be via internal newsletters, social media, emails or staff noticeboards. If you have a Public Affairs or Communications team, they may be able to assist you with this, and integrate this work with existing communication strategies or existing action plans across the organisation.

Speech bubble made up of different words focussed on communication

It is important to consider who will be reading/seeing/ responding

to any messages or information you release (e.g. senior leadership executive or café manager), and target your language, presentation style and information accordingly.

Develop clear and consistent messaging

about healthy eating and implementation of the Healthy Choices policy guidelines with attention to the target audience/s. You may consider some messaging from senior leaders in your organisation such as a message from the CEO or lead health and wellbeing roles.

For more information please phone 1300 22 52 88 or email

Except where otherwise indicated, the images in this document show models and illustrative settings only, and do not necessarily depict actual services, facilities or recipients of services. This document may contain images of deceased Aboriginal and Torres Strait Islander peoples. In this document, ‘Aboriginal’ refers to both Aboriginal and Torres Strait Islander people. ‘Indigenous’ or ‘Koori/Koorie’ is retained when part of the title of a report, program or quotation. Copyright © State of Victoria 2016

Written and reviewed by dietitians and nutritionists at Nutrition Australia, with support from the Victorian Government.

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